Basket

Add something to your basket by clicking on the button. When you have done so, the button will change colour, from black to gold.
Click on your basket to see all of the titles that are in there, including the quantity and individual price of each item, as well as the subtotal.

Order

Decide whether you would prefer to buy from a music retailer or buy direct from Henle.

>> Buying from a music retailer

If you choose the option “Buy from a music retailer”, you will be given the opportunity to register. You will be asked for your name, address and, if applicable, whether the delivery address is different, as well as your email address. You can then choose your preferred music retailer from the list provided. Your selected titles will then be passed on as an order request to the music retailer you have chosen. We will inform you of this via email. The music retailer will then contact you. From this point onwards your order request will be processed by the music retailer. If you should have any questions, please send a mail to sales@henle.de.

>> Buying directly from Henle

If you choose the option “Buy from Henle”, you will be given the opportunity to register. You will be asked for your name, address and, if applicable, whether the delivery address is different, as well as your email address. Then you can choose your prefered shipping method.

Shipping

As a rule we will process your order within one business day. The delivery date is subject to the method of shipping chosen. Global political incidents might provoke considerable delays in deliveries outside of Europe.

Payment

We offer the following payment methods: VISA, Master Card, Maestro, American Express, Giropay, Pay Pal and Klarna. 
You will be able to review your order once again before you submit it. Once you have ticked the Terms and Conditions and the returns policy, click on the button “Buy” and submit your order.

Order confirmation

Once your order has been processed, you will receive a confirmation email.

Delivery

As a rule we will process your order within one business day. The delivery date is subject to the method of shipping chosen.

Order tracking

All of the shipping methods can be tracked. You will be sent an email with tracking details once your order has been shipped.

Registration

You can register with us and enjoy the following benefits:

• Your personal details are stored and easy-to-manage.
• You can keep track of previous orders.
• Orders that have not yet been completed will not be lost.
• Your selected music retailer will be suggested for your next order.

INSTRUCTION ABOUT THE RIGHT OF WITHDRAWAL

Right of withdrawal

Insofar as you place an order as a consumer, you are entitled to the following right of withdrawal:

You have the right to withdraw from this contract within fourteen days without stating any reasons. The fourteen days’ period of withdrawal begins to run on the day on which you or a third party known to you who is not the carrier have/has taken possession of the last of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal declaration (e.g. by means of a letter sent by post, fax or e-mail, also by telephone). For this purpose, you can use the attached Sample Withdrawal Form, which, however, is not mandatory.

For compliance with the notice period for withdrawal, it is considered to be sufficient for you to send your notice of withdrawal to

G. Henle Verlag e.K.
Forstenrieder Allee 122
81476 Munich
Germany

Telephone: +49 (0)89-7 59 82-0
Fax: +49 (0)89-7 59 82-40
Email address: info@henle.de

before the expiry of the period of withdrawal.

Consequences of the withdrawal:

If you withdraw from this contract, we are obliged to refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery option offered by us), without delay and at the latest within fourteen days of the day on which we have received your notice of withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for any fees in connection with this repayment. We have the right to refuse repayment until we have received the goods back or until you have furnished proof of having returned the goods, whichever of the two is earlier.

You are obliged to return or, respectively, to hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline shall be deemed to be met if you send the goods before the expiry of the fourteen days’ period. Any direct costs in connection with your returning the goods shall be for your account.

You only have to pay for any loss in value of the goods if this loss in value is attributable to your handling of the goods in any way that is not necessary for testing their quality, features and functionality.

Exclusion of the right of withdrawal:

There shall be no right of withdrawal with regard to any contracts

• for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is crucial, or which are obviously customised,
• for the supply of goods which, due to their nature, have been inseparably mixed with other goods after their delivery,
• for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

END OF THE INSTRUCTION CONCERNING THE RIGHT OF WITHDRAWAL